Complaints procedure

If you have a concern you would like to discuss please contact Suzy, our Director, personally on 027 567 5990 or 03 217 3970. You may be asked to put your concern in writing so she can investigate the situation. All concerns will be addressed with privacy.

When a situation is being investigated you will be kept informed every step of the way. You will also be notified of the outcome.

In the event you are not happy with the outcome please feel free to discuss this further. We will do our best to address your concerns and make changes as required.

If you feel the concern has not been completely addressed you can contact the Ministry of Education on 03 211 8000, alternatively you can talk to us about the licensing requirements we have.

We are only to happy to listen.